Privacy Policy
Effective Date: July 1, 2025
At Sound Mind Collective LLC (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://sound-mind-collective.com.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
a. Personal Information You Voluntarily Provide
  • Contact Forms: Name, email address, phone number, and any other details you provide.
  • Scheduling Tools: Information submitted when requesting an appointment.
  • Client Portal Access: If you are a client, you may access a secure third-party platform for communication, forms, and billing.
Note: We do not request or collect Protected Health Information (PHI) via unsecured website forms or email. PHI is handled through secure, HIPAA-compliant platforms.
b. Automatically Collected Information
  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on the site, clickstream data.
  • Cookies & Tracking Technologies: Used to enhance your experience. You can control or disable cookies through your browser settings.
2. How We Use Your Information
We may use the information we collect to:
  • Respond to inquiries and schedule appointments.
  • Send administrative information (e.g., confirmations, updates).
  • Improve our website functionality and user experience.
  • Comply with legal obligations and enforce our terms.
We do not sell, rent, or trade your personal information.
3. Protected Health Information (PHI) and HIPAA Compliance
If you become a client, any personal health information collected through our secure client portal or during treatment is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
We maintain physical, administrative, and technical safeguards to protect PHI, including:
  • Use of encrypted and HIPAA-compliant software for telehealth, scheduling, and communication.
  • Internal access controls and privacy training for staff.
  • Secure document storage and transmission procedures.
Please refer to our separate Notice of Privacy Practices for details about how your PHI is used and disclosed in accordance with HIPAA.
4. Sharing of Information
We may share your information only in the following circumstances:
  • With service providers or contractors who help operate our Site or practice (e.g., website host, EHR/telehealth software), and only to the extent necessary.
  • To comply with legal obligations (e.g., court orders, legal investigations).
  • To protect the rights and safety of our clients, employees, and the public.
All third-party service providers we use who handle PHI are required to sign Business Associate Agreements (BAAs) per HIPAA regulations.
5. Third-Party Links
Our Site may contain links to third-party websites (e.g., scheduling platforms, telehealth services). We are not responsible for the content, security, or privacy practices of those sites. We encourage you to read their privacy policies before providing any information.
6. Data Security
We implement reasonable technical and organizational measures to protect the information we collect and store. However, no method of transmission over the internet or method of electronic storage is 100% secure. Use caution when transmitting information online.
7. Your Privacy Rights
Depending on your location, you may have rights under state or federal laws to:
  • Access the personal data we hold about you.
  • Request corrections to your personal information.
  • Request deletion of your data (where applicable).
To exercise any of these rights, contact us at the address listed below.
8. Children’s Privacy
This Site is not intended for individuals under the age of 18. We do not knowingly collect information from children. If we discover that we have received personal data from a child without parental consent, we will delete it promptly.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes indicates your acceptance of the updated terms.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Sound Mind Collective LLC
admin@sound-mind-collective.com

79 E Putnam Ave
Greenwich, CT 06830

‭(914) 538-2438‬ call/text